Creation Service Agreement
Effective Date: July. 3, 2026
This Creation Service Agreement (hereinafter referred to as "this Agreement") sets forth the terms and conditions applicable to your purchase and use of the intelligent customer service system and related services provided by the Platform through the relevant pages. This Agreement is legally binding between you (hereinafter also referred to as the "Creator" or "Subscriber") as a user and/or purchaser of the Service and the Platform.
This Agreement constitutes a specific supplement and detailed provision to the Platform's User Service Agreement (hereinafter referred to as the "User Service Agreement"), and together with the User Service Agreement, applies to your access to and use of the creation and related services of this Software. In the event of any inconsistency or conflict between this Agreement and the User Service Agreement, the provisions of this Agreement shall prevail; for matters not stipulated in this Agreement, the relevant provisions of the User Service Agreement shall apply.
By clicking to confirm or actually using the creation services of this Software, you are deemed to have read, understood, and agreed to accept all the contents of this Agreement and the User Service Agreement.
1. Conditions of Use
1.1 Legal Age and Eligibility
You confirm that, at the time of purchasing, paying for, and using this Software, you are at least eighteen (18) years of age, or have full legal capacity to enter into a legally binding contract under applicable law. You further represent that you are not prohibited by Singapore law or the laws of other applicable jurisdictions from purchasing or receiving the services, nor have you been permanently barred from using our services due to violations of Platform rules.
1.2 Representation and Authorization for Companies or Organizations
If you enter into this Agreement on behalf of a company, institution, or other organization, you represent and warrant that:
(a) You have obtained full and lawful authorization from such organization to execute and perform this Agreement on its behalf, causing the organization to be bound by this Agreement;
(b) If we reasonably determine that you do not have such authorization, you shall personally assume all obligations and liabilities under this Agreement;
(c) We have the right to rely upon and take corresponding actions based on a reasonable belief that any instructions, documents, or communications issued by you or such organization are authentic and valid, and we shall not be liable for any such reliance.
2. Project Creation
2.1 Project Creation
Prior to creating a project, you must first register as a user of this Software and log into your account. Each account may enjoy a certain number of free creation quotas and/or a free trial period, the quota and duration of which may be adjusted by the Platform at any time based on its operational strategies. Creation activities exceeding the free quota or trial period will be charged at the fee rates published at the relevant time. The Platform reserves the right to adjust the free quota, trial period, fee rates, and rules at any time, and will notify you in advance through page announcements or the creation page.
2.2 Application of Special Rules
In addition to the provisions of this Agreement, special rules (such as billing rules, message retention policies, data usage specifications, permission assignment, etc.) may be formulated based on the characteristics of project creation, management, and operation. Such rules constitute an integral part of this Agreement and have the same legal effect as this Agreement. In case of inconsistency between this Agreement and the special rules, the special rules shall prevail.
2.3 Provision of Creation Information
When creating a project, you shall fill in the relevant information as prompted and guarantee that the information provided is true, lawful, and does not infringe upon any third-party rights. You shall comply with applicable laws, regulations, and policies, including the laws of Singapore and the legal requirements of the regions where this Software is used, to ensure that the content and operational conduct of the project are lawful and compliant.
2.4 Project Continuance
After successful creation, the Software service may be used continuously by default, provided it does not violate this Agreement, the User Service Agreement, Platform rules, or applicable laws and regulations. The Platform does not set a fixed mandatory continuance period for this Software service, but the relevant products and functions require a valid subscription relationship for continuous use. If the free trial period expires or the subscription expires without renewal, the Platform will retain the data you input or the custom settings you make during the usage period for a reasonable period and will issue an expiration reminder to you to the extent reasonably possible. If you fail to complete renewal within the retention period, the Platform has the right to delete the relevant data or settings in accordance with applicable laws and the Privacy Policy, and such deletion shall be irreversible.
2.5 Account Security Management
Unless otherwise expressly agreed, the subscription account of this Software and its permissions are for use by the Subscriber or its authorized personnel only and shall not be provided without authorization to any unauthorized third party. All operations conducted through this account shall be deemed as the acts of the Subscriber, and the Subscriber and the actual user shall jointly bear the consequences. The Subscriber shall properly safeguard the account and password information and take reasonable measures to ensure account security, including but not limited to setting strong passwords, changing passwords regularly, and not logging into the account on insecure devices. The Subscriber shall solely bear all risks, losses, or disputes arising from the lending, transfer, or leakage of the account.
3. Project Management and Use
3.1 Project Management
The Subscriber has the right to manage the created projects through the interface provided by the Platform, including accessing basic information, adding administrators, configuring permissions, and modifying project names, etc. The Platform may adjust, expand, or optimize the functional modules and configurable items of the management page from time to time to enhance the service experience, and the Subscriber shall rely on the functions actually available at the relevant time.
3.2 Transfer and Entrustment of Project Rights and Interests
The Subscriber, as the owner of the project during the valid subscription period, has the right to transfer, lend, entrust, or lease the project management rights, operation rights, or other rights and interests to others or other entities, subject to compliance with Platform rules. However, regardless of whether such actions are taken, the Subscriber shall bear ultimate responsibility for the operational conduct of the project and shall ensure that the actual operator or transferee complies with all terms of this Agreement and all applicable laws and regulations. The Platform has the right to require the Subscriber to provide relevant information about the actual operator or transferee, and reserves the right to supervise their actual operational circumstances. If the conduct of the actual operator or transferee results in any violation of this Agreement or laws and regulations, the Subscriber shall bear joint and several liability. If the Platform has reasonable grounds to suspect that the Subscriber has engaged in any improper use, the Platform has the right to revoke its project owner qualification and restrict its account use, and the Subscriber shall not request a refund of any fees paid. The Subscriber shall be responsible for any improper conduct of itself or its entrusted manager in using this Software and the consequences (including losses) arising therefrom; if such conduct causes losses to the Platform, the Platform reserves the right to seek compensation from the Subscriber.
3.3 Service Use
The Subscriber undertakes to use this Software and related services reasonably and lawfully, and shall not use this Software to engage in illegal, infringing, fraudulent activities, abuse of system resources, dissemination of harassing content, or other activities that violate laws, regulations, or public order.
4. Subscription and Payment
4.1 Fee Payment
Unless otherwise provided in the service terms or agreed to by us in writing, any amounts payable, fees, or taxes under this Agreement shall be paid by you in accordance with the prevailing payment standards and tax provisions. You shall pay the applicable fees for creating and using this Software to us through supported payment methods.
4.2 Fee Adjustment and Value-Added Services
Based on changes in rights and interests, market and business developments, the Platform may adjust service fees or provide you with value-added services related to project management rights and interests, and may charge fees for value-added services. Service fee adjustments shall take effect from the date of announcement. Before value-added services begin to be charged, you will be notified in an appropriate manner, and you have the right to choose whether to accept them.
4.3 Lawful Payment
You agree and acknowledge that all amounts payable, fees, or taxes paid by you under this Agreement are derived from your own lawful income; any payment determined to be fraudulent or suspicious shall not be counted, and you shall solely bear all legal liabilities and economic losses arising therefrom.
4.4 Non-Severability of Services
You understand and confirm that upon activation, the project you created enters a usable state. The relevant products and rights and interest functions will be delivered immediately and provided continuously. The product system, AI models, systems, and operational costs invested by the Platform are holistic and indivisible. Unless otherwise mandatorily required by applicable law, paid subscription fees are generally non-refundable.
4.5 Circumstances of Non-Refund
You shall not request a refund of part or all of the subscription and service fees (if any) under the following circumstances:
(a) User's reasons: Failure to use the Software's rights and interest services in a timely manner due to your own reasons, or voluntarily abandoning use;
(b) Platform's exercise of rights under agreement: We cancel your Platform account, restrict your account, or suspend services in accordance with the User Service Agreement, this Agreement, and other relevant agreements, rules, or policies;
(c) Changes in service content or functions: You voluntarily exit the Software service due to changes in service functions or rights and interest content during service operations;
(d) Violations or abuse: Your violation of laws and regulations, this Agreement, or other applicable agreements, engaging in fraud, abuse of rights and interests, harming the Platform's interests, or harming other users, which constitutes a fundamental breach of this Agreement leading to its termination.
4.6 Circumstances of Refund
Under the following circumstances, the Platform may, at its sole discretion, refund all or part of the fees or provide other reasonable compensation based on the specific situation:
(a) The Software is unusable for an extended period due to reasons attributable to the Platform;
(b) Duplicate charges caused by system errors or payment channel issues;
(c) Circumstances where a refund is required by applicable law or regulatory authorities.
4.7 Refund Process
The Platform may require you to provide necessary information based on the actual circumstances to complete the refund or compensation process. The Platform will reasonably review the refund application and, after review, take corresponding remedial measures within a reasonable scope, including extending the service period or providing alternative rights and interests.
5. Handling of Violations and Service Termination
5.1 Improper Use and Handling Measures
If the Platform has reasonable grounds to suspect that you have engaged in the following conduct, the Platform has the right to reject your project creation application, or suspend, restrict, or terminate the activated services, and you shall not request a refund of the paid subscription and service fees (if any):
(a) Activating services through fraud, malicious circumvention of procedures, or other improper means;
(b) Abusing messaging functions, sending spam, advertisements, or engaging in harassing behavior;
(c) Using the Service to collect, store, or process personal data of End Users without lawful authorization;
(d) Maliciously manipulating AI functions, using AI models to make false statements, generate illegal content, or impersonate human customer service;
(e) Other conduct that violates Platform rules, applicable laws, or the principle of good faith.
The Subscriber shall be responsible for any improper conduct of itself and its entrusted manager and all consequences arising therefrom, and shall bear liability for compensation for any losses suffered by the Platform as a result.
5.2 Service Termination
You understand and agree that if the service is terminated due to your violation of Platform rules or the provisions of this Agreement, from the date of termination, you will no longer enjoy the project owner status and related management permissions and rights. The Platform has the right to dispose of the project based on the actual circumstances, including but not limited to closing, freezing, or deleting relevant data.
You further understand and agree that for the needs of business continuity and overall operations, the Platform has the right to make business, functional, and technical adjustments at its own discretion, with specific adjustments subject to Platform announcements or notices. If the Platform cannot continue to provide the services under this Agreement due to business development, operational strategy adjustments, or other reasons, the Platform will notify you in advance through reasonable means and terminate this Agreement from the date specified in the notice.
5.3 Consequences of Service Termination
From the date of termination, the Platform will cease further collection of your personal information and will delete or anonymize the collected personal information in accordance with the requirements of laws, regulations, and the Privacy Policy, except where necessary for performing statutory obligations, resolving disputes, or protecting legitimate rights and interests.
The termination of this Agreement shall not affect the validity of the rights and obligations already accrued between you and the Platform based on this Agreement prior to termination. If your conduct causes the Platform to suffer third-party claims, administrative penalties, regulatory investigations, or other losses, you shall compensate the Platform for all losses and reasonable expenses incurred thereby, including but not limited to attorneys' fees, investigation and evidence collection fees, etc. If your conduct causes damage to the Platform's goodwill, the Platform has the right to require you to take reasonable measures (including but not limited to publishing a statement in public media) to eliminate the adverse effects.
6. Disclaimer of Warranties and Limitation of Liability
6.1 Disclaimer of Warranties
You understand and agree that the Platform will use its best efforts to ensure that this Software service and the technology and information involved are secure, effective, accurate, and reliable. However, due to the limitations of existing technology and the Platform's limited service capabilities, the Platform shall not be liable for any direct or indirect losses caused by obstacles to contract performance, defects, delays, or content changes resulting from the following reasons:
(a) Force majeure events, including but not limited to natural disasters, strikes, riots, wars, terrorist attacks, government actions, judicial or administrative orders;
(b) Public service factors, including technical adjustments or failures by telecommunications departments, interruptions of communication networks, etc.;
(c) User's own reasons, including malfunctions of equipment, software, systems, hardware, or communication lines, or use of this Service in a manner not specified in this Agreement;
(d) Errors, delays, or uncertainty in the output of the artificial intelligence technology or third-party interfaces on which this Software service relies;
(e) Emergency equipment or system maintenance, repair, or upgrades necessary for ensuring service security or stable operation, or temporary disposal measures triggered by network security incidents.
6.2 Limitation of Liability
Based on the principle of proportionality between benefits and compensation and fairness and reasonableness, if the abnormal interruption or unavailability of this Software service is due to reasons attributable to the Platform, the maximum compensation you may obtain shall not exceed the total amount of the relevant subscription fees you have actually paid under this Agreement.
7. Governing Law and Dispute Resolution
7.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Singapore.
7.2 Dispute Resolution
All disputes, controversies, and claims arising out of or in connection with this Agreement shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force.
8. Miscellaneous
8.1 Amendment of the Agreement
Given the rapid development of the Internet and artificial intelligence technologies, the provisions listed in this Agreement may not fully cover all rights and obligations between you and the Platform, and existing provisions may not fully adapt to future development needs. The Platform may amend this Agreement from time to time based on changes in laws and policies, technological upgrades, the need to maintain service order, and the protection of user rights and interests. Changes will be notified to you through statutory or agreed procedures and will be implemented upon taking effect in accordance with the law. If you continue to use this Software after the updated Agreement takes effect, you are deemed to have read, understood, and agreed to accept the amended content. Unless otherwise specifically stated, the changed services and functions remain subject to this Agreement and the User Service Agreement.
8.2 Notices and Communications
To ensure that you are promptly informed of the service status, function adjustments, and renewal reminders of this Software, the Platform may send you notification messages related to this Software service through reasonable means such as in-app notifications, emails, or SMS, and such notifications are deemed an integral part of the service.
8.3 Reservation and Waiver of Rights
The Platform's failure to exercise or enforce strict compliance by you with any provision of this Agreement shall not constitute a waiver of any right, nor affect the Platform's ability to exercise such right in the future.
8.4 Severability of Provisions
If any provision of this Agreement is determined by a court of competent jurisdiction or an arbitral tribunal to be invalid or unenforceable, such determination shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect and be enforceable.
8.5 Temporal Effect of Applicable Rules
Project creation activities completed before the effective date of the revised version of this Agreement shall continue to be governed by the pre-revision rules; activities conducted after the revision shall be governed by the new rules.