2026-10-16
This update adds conversation pinning
【New】Conversations can now be pinned
👋 Welcome to the Chat Product Updates
Quickly view new updates and improvements to TWT Chat
2026-10-15
This update adds new configuration options for agents and visitor conversations, supports custom site sender emails, and improves the global popup experience
【New】Support configuring channels associated with agents
【New】Support configuring visitor conversation records
【New】Sites can now use a custom sender email
【Improved】Improved the global popup experience
2026-10-14
This update adds Autopilot workspace and notification settings while improving voice message and quick reply operations
【New】Configure the workspace associated with Autopilot
【New】Configure notifications for when Autopilot takes over conversations
【New】Voice message transcriptions can now be translated
【New】Quick replies now support multi-select deletion
【New】Voice message actions can now be hidden
2026-10-09
This update adds Polish language support, quick reply layout settings, and workflow configuration while improving the domain resolution experience
【New】Chat language support now includes Polish
【New】Quick replies now support single-line or continuous layout settings
【New】Added workflow configuration
【Improved】Improved the domain resolution interaction flow and related prompts
2026-09-21
This update improves widget appearance customization with configurable color styles
【Improved】Widgets now support customizable appearance color styles
2026-09-18
This update adds support for multiple workspaces and improves the account and preferences menu to better support different visitors and work scenarios
【New】Users can now set up multiple workspaces to support different visitors and work scenarios
【Improved】Improved the styling of the account and preferences menu for a better settings experience
2026-09-11
This update adds Email channel integration and customizable knowledge base groups for more flexible service and knowledge management
【New】Added support for integrating the Email channel
【New】The knowledge base now supports custom groups based on business needs
2026-08-25
New ignore reply and QR code features improve conversation handling and visitor access
【New】Added an “Ignore Reply” feature that moves conversations requiring no immediate response to “Replied”
【New】Chat links can now be generated as QR codes, allowing visitors to scan and enter the conversation
2026-08-20
This update enhances Autopilot, live agent handoff, multilingual branding, and conversation insights
【New】Brand names can now be customized by language and displayed accordingly on the visitor side
【New】AI can now automatically generate conversation summaries and FAQs for closed conversations
【New】Reports can now analyze common questions in Autopilot and live agent conversations
【New】Visitors can now be transferred to a live agent when they request live support
【New】Visitors can now be transferred to a live agent when Autopilot cannot answer their questions
【New】A Live Agent entry point can now be enabled and displayed in real time in the visitor-side chat window
【New】Autopilot can now prompt users to reply when it cannot identify their intent
【New】Handoff confirmation messages can now display the agent’s nickname after a successful transfer
【Improved】Improved Autopilot’s safe-response mechanism to automatically trigger a fallback reply when visitors send private or sensitive information
2026-08-18
This update simplifies agent account creation and improves the display experience for Copilot suggested replies
【New】Agent accounts can now be created directly with an email address and password, without requiring email confirmation
【Fixed】Fixed an issue where the Copilot suggested replies area obscured user reply content