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Help Center / FAQ / How do I manage my support team?
How do I manage my support team?
Seat management
A seat is any team member who handles visitor conversations in the workspace.
Free plan includes 1 permanent free seat.
To add more agent seats, upgrade to the Basic or Pro plan.
Edit agent info
Admins can update agent avatars, names, and nicknames.
Go to: Workspace → Settings → Team → Members → Account Details.
Notification settings
Go to: Workspace → Left sidebar → Avatar → Notification Settings to toggle visitor alerts and other notifications.
If notifications still don't appear, check browser permissions via the address bar settings icon.