In AI agents, this knowledge is trained and stored. As a knowledge source for intelligent replies, agents can quickly reply to visitor messages with knowledge base content.
The knowledge base consists of two types: document knowledge and frequently asked questions. When you add content (such as a web page URL) to a knowledge base, you can see the content in the corresponding knowledge base type list.
Document knowledge
You can manage your document knowledge in AI Agent＞ knowledge base＞ document knowledge. Here, you can add web URLs, articles, and documents related to your own business.
You can use the [Add] button on the right to quickly add document knowledge
After clicking the [Add] button, you will see a pop-up window asking you to choose one of three methods: providing a web URL, manually writing a question and answer, and importing a file.
If you select the page URL option, you can add multiple page addresses. The system will scan these URLs you provide and extract the available knowledge. After adding, enter the state to be trained. After training, you can preview the extracted knowledge.
If you choose the article option, the system will ask you to write an article manually, which requires you to fill in the title and content separately. After adding, enter the training state, and you can edit the knowledge after the training is completed.
If you choose the file option, you will be asked to upload the file. The system supports files in Word, Excel, TXT, and PDF (scanned versions are not supported) formats. A single file must be less than 10MB. After adding, enter the state to be trained. After training, you can preview the knowledge.
Search Knowledge
If you want to search and filter specific knowledge, you can use the search function above the list.
The search box allows you to search by knowledge name, and you can search after entering keywords.
Delete knowledge
If the knowledge content is no longer needed, you can delete the knowledge in the action options of the list. After deletion, the knowledge is no longer used in the data source of the AI Agent.
Re-training
When training fails, you can retrain knowledge in the list of action options. Retraining requires a 24-hour wait to begin operation.
FAQs
Another way to add AI Agent knowledge is to manually add FAQs one by one. You can manage your frequently asked questions in AI Agent＞ knowledge base＞ Frequently asked questions.
You can use the "Add" button on the right to quickly add FAQs
After clicking the [Add] button, you will see a pop-up window asking yourself to write a question and the corresponding answer. You can add multiple similar questions to reduce the number of add operations. After adding, enter the training state, and you can edit the knowledge after the training is completed.
Search Knowledge
If you want to search and filter specific knowledge, you can use the search function above the list.
The search box allows you to search by question and enter keywords to search
Delete knowledge
If the knowledge content is no longer needed, you can delete the knowledge in the action options of the list. After deletion, the knowledge is no longer used in the data source of the AI Agent.
Re-training
When training fails, you can retrain knowledge in the list of action options. Retraining requires a 24-hour wait to begin operation.