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Knowledge Base
In AI Agent, this knowledge is trained and stored. It serves as the knowledge source for intelligent replies, enabling agents to quickly respond to visitor inquiries using knowledge base content.
You can manage your business knowledge in AI Agent > Knowledge Base. The knowledge base supports four types of content: FAQs, Web URLs, Articles, and Files, and allows you to categorize them using Groups.
Knowledge Groups
You can organize knowledge items into groups for structured management and easy navigation.
· Group Management: Click 【Groups】 to create new groups, rename existing groups, or delete unnecessary ones.
· Deletion Protection: When a group is deleted, all knowledge items under it are automatically moved to 【Ungrouped】. No content is deleted.
Search and Filter Knowledge
You can quickly find and browse knowledge items in the list:
· Keyword Search: Enter keywords in the search bar to search across questions, article titles, web URLs, or file names.
· Multi-dimensional Filters: Filter knowledge by Group, Type (FAQs / Web / Article / File), and Training Status.
Add Knowledge
You can quickly add knowledge using the 【Add】 button in the upper right corner. Choose the knowledge type and assign it to a group:
· FAQs: Manually enter questions, similar expressions, and answers.
· Web URL: Provide a web URL; the system will automatically crawl the page content.
· Articles: Compose rich-text articles with titles and content directly online.
· Files: Upload local documents (supports DOC, DOCX, XLS, XLSX, TXT, PDF).
Click Save, and the system will automatically begin parsing and training.
Edit and Update Knowledge
In the list actions column, you can modify or update existing knowledge items:
· Edit Content & Group: Click 【Edit】 to modify content, questions, or change the assigned group. (Changing only the group does not trigger retraining).
· Update Web Knowledge: For web URL items, if the source website changes, click 【Update】 to re-crawl the latest content using the original URL. If you need to change the URL itself or switch groups, click 【Edit】.
· Replace File: When editing file knowledge, the form displays currently uploaded files. You can remove outdated files and upload fresh ones.
Delete Knowledge
For knowledge that is no longer needed, click 【Delete】 in the actions column and confirm in the popup to remove it.
Retraining
When training fails, you can retrain the knowledge in the operation options of the list.
